International Truck Recognizes High-Performaing Dealers for Their Committment to Improving Service Dwell Time.
Diamond Edge certification is eaned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
To achieve Diamond Edge certification, International Truck dealers must:
- Meet or exceed service dwell time metrics and define long-term action plans for continous and ongoing service dwell time improvement at dealership location.
- Provide dedicated Accelerated Service where customers receive immediate vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival.
- Top service departments must commit to adopting technology like our Accelerator Write-up App™, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnoctic process.
- Participate in the dealership inventory alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory.
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